Issues After Migration

If you experienced any issues after migrating your account from Gamigo, please, read carefully.

1. Please, attempt the following step first:

1. Go to the accounts portal (https://accounts.fawkesgames.com)
2. Logout entirely from your account
3. Press into 'Password recovery' and change your password
4. Confirm you can log into the accounts portal
5. Try to log again into the game
6. Check in all the servers 

If you tried this, and the issue, please, fill out the respective form:

• Missing characters
• Missing items or gold in Bianca
• Missing Pets
• Missing gifts in Store

And patiently wait. We won't solve your issue individually - we will take global actions and sort the problem out to the majority of the players at once. Pay attention to our news page or the discord updates channel. Avoid opening tickets and asking for their status, it will only delay our response times and we won't be able to help you.

If none of the above applies to you, proceed to open a ticket.