I can't see my toons after migration

Created by Customer Support SH LC, Modified on Mon, 29 May 2023 at 02:09 PM by Customer Support

  1. First, confirm that you are accessing the correct server. Double-check which server you used to play on before the migration.

  2. Check if you have the Fawkes Connect set up correctly. This is where most users have issues. Make sure the server selection is correct.
  3. If you're having trouble, change your password and try again to loggin'

  4. If you're having trouble seeing the Language and Server drop-down options in your Fawkes connect go to Fawkes connect doesn't load properly once you check that, try again to loggin'.

  5. If none of the above steps resolve the issue, please contact our customer support team or reach out to us on Discord for further assistance. We'll be happy to help you get back into the game and see your characters again.

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