Game Not Starting After Login?

Created by Customer Support, Modified on Tue, 29 Apr at 3:48 PM by Customer Support

➡️ If you're unable to launch from Fawkes Hub, try this:

  1. Go into the game’s install folder and launch the Defiance Launcher directly.

  2. If the game disappears, or you see a black screen with white in the center, try:

    • ✅ Adding launcher.exe and defiance.exe an exception to your firewall and antivirus.

    • ? Closing the game and reopening it without clicking anything.

    • ⚙️ Disabling fullscreen optimizations in the .exe settings.

?️ Running the launcher as an administrator.


The game still won’t launch — could antivirus software be causing it?


➡️ Yes, especially if you're using Bitdefender or any non-standard antivirus. You can try uninstalling it or follow these steps to add exceptions:

? How to add an exception in Bitdefender:

  1. Open the Bitdefender Total Security dashboard.

  2. Click Protection in the left-hand menu.

  3. Under Antivirus, click the blue "Open" link.

  4. On the new page (titled Antivirus), click Settings.

  5. Next to Manage exceptions, click the blue "Manage exceptions" link.

  6. Click "+ Add an Exception".

  7. In the window that appears, enter the path to Defiance.exe:
    [install directory]\Defiance\default\game\Defiance.exe

  8. Make sure all these are toggled ON (blue):

    • Antivirus

    • Online Threat Prevention

    • Advanced Threat Defense

  9. Click Save.
     ? Repeat the same steps for launcher.exe.

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